Position Summary: Reporting to The Laboratory Director, the Laboratory Outreach Manager is responsible for all outreach programs of the Department of Pathology, including patient care, research, and marketing of outreach services. The incumbent engages in strategic planning and market analysis to identify growth opportunities, identifies the appropriate resources to ensure quality services, develops standards and best practices, and ensures all regulatory requirements are met. The Director of Laboratory Outreach Services serves as a liaison between the Pathology Chair's Office and the Medical Center. The Director manages functional operations including courier activities, mobile phlebotomy, patient service centers, community-based laboratories, and client services with attention on controlling costs and demonstrating a positive margin with the outreach business.
Required Qualifications: 5+ years' applicable experience of management in a complex organizationAbility to apply sound judgment in ambiguous situations and effectively manage changeAbility to build, attract, and develop a strong management team by demonstrating and setting high standards of behavior, performance, quality, credibility, and integrityAbility to establish and maintain effective working relationships across the organizationAbility to interact and communicate effectively to build trust and establish effective working relationships within the department, across the organization and with a wide variety of audiencesAbility to maintain a work pace appropriate to the workloadAbility to manage staff and resources consistent with goals and in keeping within the organizational vision and values. Ability to delegate and empower staff and build strong employee moraleAbility to read and correctly interpret complex regulations, contracts, and policiesAbility to read to persuade or influence people to take appropriate actionExcellent written and verbal communication skills in EnglishFinancial management and analysis skills consistent with budgetary responsibilitiesMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesMust possess the skill, knowledge, and ability essential to the successful performance of assigned dutiesStrong organization and project management skillsStrong organizational and leadership skills to solve complex issues. Ability to interact and negotiate in a professional manner with a variety of highly influential entities, Senior Leadership, Medical Center and School of Medicine Leadership, Faculty, and staff
Preferred Qualifications: Experience in laboratory business and marketing oversightExperience working in a union environmentExperience working in an academic environment
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
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